Privacy Policy - opencream

1. Data Controller

The data controller for opencream.com, opencream.ai, and opencream.partners is:

Opencream SAS
15 av Marie Amelie
60500 Chantilly, France
Email: hello@opencream.com

2. Data We Collect

We collect minimal data necessary to provide our services:

Contact Form Data: Name, email, company name, and message content when you submit a contact form
Analytics Data: We use PostHog analytics across all opencream domains. PostHog is configured with memory-only persistence — no cookies or local storage are used. We also use a language preference cookie (strictly necessary) to remember your language choice.
Calendar Bookings: When you book a consultation via Cal.com, your name, email, and selected time slot are processed by Cal.com

3. How We Use Your Data

To respond to your inquiries and provide requested services
To schedule and manage consultations
To understand website traffic patterns (anonymously)
To improve our website and services

4. Legal Basis (GDPR Art. 6)

Consent: When you submit contact forms or book consultations. Analytics do not require consent as no cookies or persistent identifiers are used.
Legitimate Interest: For privacy-preserving, cookieless analytics to understand website traffic and improve our services.
Contract: To provide services you've requested

5. Third-Party Services

We use the following third-party services:

Cloudflare Web Analytics: Privacy-friendly analytics (no cookies, no personal data)
PostHog Analytics: Used across all opencream domains for privacy-preserving analytics. Configured with memory-only persistence (no cookies, no local storage). Analytics data is hosted in the EU (eu.i.posthog.com). Collects page views and anonymized interaction data. No personal profiles are created. Legal basis: Art. 6(1)(f) GDPR (legitimate interests).
Cal.com: For scheduling consultations (opencream.partners)
Hetzner Online GmbH: Website hosting

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined above or as required by law. Contact form submissions are retained for 2 years unless you request earlier deletion.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

Access your personal data
Rectify inaccurate data
Request deletion of your data
Restrict processing of your data
Data portability
Object to processing
Withdraw consent at any time

To exercise these rights, contact us at hello@opencream.com

8. Cookies & Local Storage

We use minimal, strictly necessary cookies for essential site functionality. We do not use analytics cookies.

Language preference cookie: We store your preferred language in a browser cookie (preferred_lang) to avoid re-detecting your language on every visit. This is strictly necessary for site functionality.
PostHog analytics uses memory-only persistence — no cookies or local storage are written to your device.
On our In-Cos Route Planner (incos.opencream.ai), we store your exhibitor selections and theme preference locally in your browser. This data never leaves your device.

You can clear your browser cookies at any time to reset your language preference.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

10. Contact & Complaints

For privacy-related inquiries, contact us at hello@opencream.com

You have the right to lodge a complaint with your local data protection authority. In France, this is the CNIL (Commission Nationale de l'Informatique et des Libertés).